Repair Terms & Conditions

Agreement for repair

Do you have a broken tablet, phone, or laptop and want to get it fixed by Wireless Place Repairs? Please read our terms & conditions below before bringing your product to us, as these will govern the repair process. Submitting your product to WPR means you agree with our repair policy.

If your device is under the manufacturer’s warranty at the time of submission, then our terms of warranty will apply separately (see below ↓). Please remember that our limited warranty is only applicable to the repairs we perform, and additional fees will be charged for the damage not covered by it. For example, if we fix a charging port and your phone picks up liquid damage, there will be additional charges for this repair, even if the device is still under warranty. However, we will notify you of the extra fees and not begin the repair work without your approval.

Another thing: if we offer you a loaner device while your device is being treated, please make sure to use it carefully. This is because you will be liable to pay the retail price of the loaner device in case it gets damaged or lost.

Data Policy

Wireless Place Repairs is not responsible for the loss, corruption, or protection of data on your device. Also, we will not backup or restore your data and deny any agreement or obligation to maintain the confidentiality of your personal information. The responsibility of your data backup, recovery, and protection is solely on you. So, please don’t forget to make a copy of your important data and remove any confidential or personal information from your device before bringing it to us.

Our Responsibilities & Limited Warranty

Wireless Place Repairs reserves the right to use reconditioned or new components to perform repairs. Every repaired/replaced case, pouch, and holster at WPR comes with a three-month or 90 days warranty. In contrast, our other repairs/replacements carry a warranty equal to what's left of the Limited Warranty offered by the device's manufacturer. If your device isn't under any warranty, you will get our standard 90 days warranty on regular repairs while a whole year on Premium and Premium Plus repairs.

In case a device breaks down under warranty, there is always an option to return it to WPR for assessment. However, the device’s owner must pay all the shipping fees as we are only responsible for diagnosing the defect and repairing/replacing the device free of cost. Please keep in mind that our limited warranty is inapplicable to:

• Mishandling
• Physical damage
• Liquid damage
• Inadequate interfacing
• Unauthorized modification
• Operation outside of design limits
• Improper repairs done by someone other than WPR
• Use of parts/accessories not provided by WPR
• Defects resulting from your negligence, etc.

This warranty is INVALID if your device has been tampered with (broken seal) or caught damage due to excessive corrosion; current, heat, moisture, or vibration; misapplication; misuse; abuse, or other factors that we can’t control.

Similarly, our software warranty is applicable to factory restores, backups, jailbreaks, and unlocks. If you attempt to modify software installed by WPR on your computer, laptop, or phone and it loses functionality, then this warranty is CANCELLED.

Unauthorized software is the primary source of virus, malware, and spyware. If you download an unlicensed program and your device becomes infected with virus, malware, or spyware, then this warranty is NULL AND VOID. Remember that all your irresponsible actions that lead to software/hardware problems in your device after leaving our store make this warranty UNTENABLE.

Additionally, we can take all the replaced devices, parts, and components, etc., as our property and force you to relinquish your rights to the device unless prohibited by the law. As mentioned in our ‘Data on Device’ section, Wireless Place Repairs is only liable for the physical protection of your device while it is being serviced at one of our stores. We will also replace your device if it gets lost with an equivalent one in a revamped or brand new condition or repair any damage to it caused due to our negligence without extra costs while in our possession.

Lastly, if you fail to pick up the device or arrange for its return within 30 days after the repair has been done despite WPR’s continual efforts to contact you, the device will be considered abandoned. In such a situation, Wireless Place Repairs holds the right to dispose of or sell the device per the applicable laws to retrieve the repair and administrative costs.

Limitation of Liability/Indemnity

The previous section explains the full scope of our responsibilities. Please remember that WPR is not responsible for failures or delays in repairs due to events beyond our control. To the maximum extent permitted by the local and federal laws, Wireless Place Repairs, its technicians, agents, and employees are under no circumstances liable for any damage resulting from the repaired device’s performance, including but not limited to special, consequential, or punitive damages, loss of business, loss of savings, loss of revenue, loss of profits (actual and anticipated), loss of goodwill, loss of data, data corruption, data breach, or any cost of restoring programs on your device.

All the implied warranties, such as warranties without limitation and merchantability & fitness warranties, are only valid for the limited warranty’s duration. Suppose you are from a state or area that does not impose limitations on the duration of implied warranties or disclaim/limit incidental or consequential damages. In that case, WPR will be obliged to renounce these limitations and disclaimers for you.

However, if Wireless Place Repairs faces claims resulting from your breach of applicable laws or our terms and conditions, you will be liable to protect us until the claim’s settlement.

Terms Modification Policy

Wireless Place Repairs has not authorized anyone to modify these terms and conditions, including its employees, agents, dealers, representatives, and resellers. Also, no individuals and firms are allowed to extend our Limited Warranty durations or make binding agreements or claims in advertisements, presentations, etc., on behalf of WPR without our consent. Doing so will result in a severe civil or legal penalty.

Severability

You and WPR agree that all these terms and conditions are applicable to the fullest extent of the law. In case a portion of these Tc & Cs is declared inapplicable by a court or concerning authorities, it will not invalidate the whole policy. Only the unenforceable section will be considered as such.

Scope of Agreement

These Tc & Cs encompass all the provisions agreed by the relevant parties within the legal boundaries and refute other contracts done between the parties in the past.

Metadata Collection

Wireless Place Repair’s metadata policy is developed to inform its users of the types of information it collects from them. It is also meant to inform you under which conditions we share this information and with whom.

So, before choosing to work with us, please know that we will collect metadata logs during the repair process. This practice aims to improve our symptom evaluation process and the future functionality of diagnostic tools. Typically, we collect the following data types:

• Owner’s phone number
• Device’s model number, IMEI, and serial number
• Downloaded applications and their corresponding settings
• Default applications and their relevant settings

Wireless Place Repairs will be the only one using your data for service improvement. In rare cases, we may share it with our affiliates, but no further data distribution will occur without your consent.

Applicable Law & Dispute Resolution

All of our terms and conditions are per the laws of the State of Florida. You and Wireless Place Repairs agree that accepting these Tc & Cs refutes your right to take the dispute to court or jury, meaning that all the conflicts between you and WPR, its employees, representatives, and affiliates will be resolved through binding arbitration. The disputes include but are not limited to fraud, misrepresentation, and negligence. Please note that our row with you will not be viewed in the same light as our disputes with other individuals or entities, and under no circumstances will it take the shape of a class action or class arbitration.

All arbitrations will occur in Orange County, FL before an arbitrator qualified enough to hear both parties and pass the judgment as per these terms & conditions and the applicable laws. The arbitration will take place under AAA (American Arbitration Association) Commercial Arbitration Rules meant to resolve consumer disputes under the Federal Arbitration Act.

We prefer arbitration because it is less dramatic and provides a speedier resolution than court.

Personal Information

Wireless Place Repairs only uses your personal information such as name, phone number, email/residential address, etc., to provide you with your desired service. We do not sell, rent, or disclose your private data with anyone except for WPR vendors. Even with them, the information is shared on as needed basis and with your approval.

Website Terms & Conditions

Welcome to Wireless Place Repairs’ website usage policy. Please read these terms and conditions carefully because access to and use of WPR products, services, website (website link), and all of its content (text, graphics, sound, trademarks, logos, etc.) is subject to these terms. Therefore, you must agree with everything written here. Visiting Wireless Place Repairs’ website or creating an account on it automatically binds you to these terms and implies your continued acceptance of all of our terms, conditions, notices, and any modifications to them in the future.

Terms that represent the owner of this website: ‘Wireless Place Repairs,’ ‘us,’ ‘we,’ ‘our.’

Terms that represent the users or visitors of this website: ‘You.’

Keep in mind that visiting our website means you are responsible for all your actions on it. Wireless Place Repairs or its employees, agents, merchants, licensors, or anyone linked to our company in any form will not be liable for any damages that arise from your activity on our website.

Please also remember that this website does not offer any kind of warranty regarding the accuracy, reliability, availability of the website. It comes “as is,” and WPR reserves the right to change any of its aspects/features or discontinue them at any time without informing you.

Limitation of Liability

Everything that features on the WPR website located at (web address) such as graphics, text, photographs, audios, videos, artwork, visual interfaces, user interfaces, etc., is solely for informational purposes. Wireless Place Repairs reserves the right to change it without notice.

Another thing to remember is that Wireless Place Repairs or its affiliates do not provide any warranty regarding preciseness, inclusiveness, aptness, and functionality of the content on the WPR website. By visiting the website or creating an account on it, you accept that our company is not liable for any inaccuracies or errors found in that material and is under no obligation to fix the mistakes or take down any part of the content.

Indemnification

You agree to use this website at your own risk and indemnify WPR employees, agents, and third-party associates against any claims, damages, or losses of any kind and nature directly or indirectly arising from your use of this website.

You also agree that Wireless Place Repairs is not liable to ensure accuracy and completion of the content on our website. It’s solely your responsibility to confirm that any information regarding our products or services on the WPR website meets your individual requirements.

Wireless Place Repairs will not hold you liable for the use and reproduction of trademarks that do not belong to us in any right or form featured on this website.

Wireless Place Repairs does not allow unauthorized use of this website. In case you do so, we reserve the right to file a complaint about damages, criminal offense, or both.

Please note that we frequently add external links to our website. However, the purpose of this practice is not the endorsement or promotion of the linked websites. We simply do so to further educate our visitors on specific products or services. Our company is not liable for the content on those sites or any damages resulting from visiting them.

Copyright Infringement

Wireless Place Repairs strictly prohibits unauthorized use, display, transmission, reproduction, modification, selling, and distribution of all the materials of its website except the ones in the public domain as per the copyright laws of the United States. Please also note that WPR does not allow reverse engineering, recompilation, transcription, disassembly, translation into any other human/computer language, retransmission (video/audio) through electronic or mechanical means without our written consent. If an individual or a company violates our copyright policy, we hold the right to take civil or legal action.

Our website's copyrighted material includes but is not limited to:

• HTML Code
• JAVA Applets
• ActiveX Controls
• Website architecture
• All software on the website
• Original works of authorship such as slogans, taglines, graphics, visual elements, company-related images, etc.

Remember that we respect the intellectual property rights of others the same way we respect ours. Hence, we encourage you to notify us if you come across material that you believe violates your copyright or links that redirect you to other websites containing the infringing material on the WPR website. If your claim is proven right, we will take down the content and disable all such links.

Changes to Website Usage Policy

Wireless Place Repairs has the right to modify its website usage policy, and these modifications will be effective promptly after being published on the website. We may or may not send you a notification. Therefore, you are responsible for reviewing this policy regularly as your continued use of our website will be considered acceptance of all the changes.

If you are uncomfortable or in disagreement with the modified policy, your only option is to discontinue the use of the WPR website.

Waiver And Severability

The failure of WPR to enforce a stipulation will not constitute a waiver of its right to enforce it later. Likewise, if a competent authority finds one of our terms invalid, it will not affect our website usage policy's remaining terms and conditions. They will remain in full force and effect.

Screens Warranty Term
iPhone Premium Screen 90 Days Warranty
iPhone Standard Screen90 Days Warranty
Other phones90 Days Warranty
Tablets/iPad90 Days Warranty
Macbook & iMac90 Days Warranty

Other RepairsWarranty Term
Batteries90 Days Warranty
All other components90 Days Warranty

Tech ServicesWarranty Term
Liquid damage90 Days Warranty
Logic board repair90 Days Warranty
Data recovery90 Days Warranty

Retail AccessoriesWarranty Term
Tempered glass & Liquid Nano90 Days Warranty
Cases / Power / Audio Products90 Days Warranty
Other accessories90 Days Warranty

2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Fix Ur Crack. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.

2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.

2.16 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.

2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.

2.18 Following repair, any water proofing or resistance cannot be guaranteed.

Liability

3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.2 If, through our negligence or wilful misconduct, we damage the Device beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Device. In this instance, we shall provide the replacement within 48 hours of the Device becoming irreparable and we will retain the original Device as part exchange for the replacement.

3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.

3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.

3.7 If you use our “Central Workshop repair service”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 3-month warranty on Central Workshop repairs on work carried out.

Data Protection

4.1 We ask for your name and address and any other relevant details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions if you have opted in to receive marketing communications You can find more information on how we process your personal data in our privacy notice.

General

5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Summary Points

Use of our repair service will void your manufacturer’s warranty.

Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to your repair.

We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.

We shall offer 1-month warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full refund, excluding the £20 up-front cost, should you wish to take this option.

We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Fix Ur Crack. Should any issues become evident, once the device is opened, we will contact you immediately via telephone/email. [Examples of this may include missing screens and torn flex cables.

At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair

If you use our Central Workshop repair service please make sure you read 3.7 above.The warranty term included with your repair is detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after our service, your warranty with Fix Ur Crack will be voided.

Website terms & Conditions

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Fix Ur Crack’s relationship with you in relation to this website. The term ‘Fix Ur Crack’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.

The use of this website is subject to the following terms of use:

6.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

6.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

6.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

6.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Indemnification:

You agree to indemnify, defend and hold harmless Fix Ur Crack, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Copyright, Licenses and Idea Submissions:

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Fix Ur Crack, its affiliates or other third party licensors.

6.10.1 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.

6.10.2 You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

6.10.3You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

6.10.4 You agree to grant to Fix Ur Crack a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Fix Ur Crack.com by all means and in any media now known or hereafter developed.

You also grant to Fix Ur Crack.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Fix Ur Crack.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Fix Ur Crack.com.

6.10.5 Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of Fix Ur Crack. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

6.11 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

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